FAQ

How much does shipping cost at Pixara

We charge 4.99 Euros for shipping.

Shipping is free for orders over 69 Euros.

How long does delivery take?

Since we produce your product upon order, it usually takes between 5 to 7 business days for your poster to be delivered.

Please note that the exact delivery time also depends on several factors, such as the shipping provider, which we cannot always control.

However, we always strive to ensure that you receive your order as quickly as possible.

Can I return an item?

If you are not 100% satisfied, you can return your order within 14 days.

For more details, please refer to the Cancellation Policy section. Simply send us an email at service@pixara.de.

How do I return an item?

If you wish to return an item, please send your request via email to: service@pixara.com.

We will then send you the details for the return.

Is the return free of charge?

No, the buyer bears the return costs.

What do I do if my poster arrives damaged?

Please send us an email to service@pixara.de , take some pictures of the damage and we will find a solution.

What formats are available for the products?

You can choose our artworks in various formats.

Please note that not every product is available in every format.

For us, it is crucial that the impact of the image is reflected in the format as well.

Which material is used

For our posters:

Our heavier, white, matte premium paper has a natural, smooth, uncoated surface that feels luxurious. The paper, with a weight of 200 g/m² / 80 lb, is durable and long-lasting. We use FSC-certified paper or equivalent certifications, depending on regional availability. This is better for people and the planet.

For our canvas prints:

We use responsibly sourced wood for the stretcher frames of our canvas prints, mainly FSC-certified wood, to ensure a durable and high-quality product. The canvas frame is approximately 2 cm thick. The canvas comes with mounting hardware, so you can easily hang it.

For our canvas substrate, we use coated fabric, a blend of cotton and polyester. This gives us a weight of approximately 300-350 g/m² and a thickness of 350-400 µm, ensuring you receive a robust and durable product.

How can I order from Pixara

You can select one or more of our unique artworks and choose the size and add-ons (if available) during the ordering process.

Please note that orders can only be placed through our website.

Is there a minimum order value?

No, there is no minimum order value at Pixara.